Help
Can't find an answer? Email support@bitemetrics.app. A real person (the owner who built this) will reply. Logged in? Use Send feedback to suggest a feature.
Getting started
Can I see the welcome tour again?
Yes: open your shop menu (top right) and choose Take the tour again.
What's the quickest way to set up?
Load the boba starter menu at setup (or from Home), or import your menu from a photo or PDF. Then change ingredient prices to what you pay and check the recipe amounts.
What's a target margin?
The share of each sale you keep after ingredient and packaging costs. At a 70% target, a $6.00 drink should cost you $1.80 or less. Items below your target are flagged red.
Does it include rent and wages?
No. BiteMetrics counts ingredients and packaging (often called food cost). Rent, wages and card fees come out of the margin it shows.
Ingredients
How do I enter a 5 lb bag?
Amount 5, unit lb, and the price you pay for the whole bag. BiteMetrics works out the cost per gram for your recipes.
Cups, lids and straws?
Add them as Packaging, counted in pieces: e.g. 1,000 cups for $95.00. Then each recipe uses 1 cup.
My supplier raised a price. What now?
Open the ingredient, change the price and save. You'll see every drink it affects, and which ones fall below your target.
Can I update many prices at once?
Yes: Ingredients → Import. Download your list, change prices in Excel, and import it back.
Menu and add-ons
How do sizes work in a recipe?
Each size has its own column in the recipe. Leave a size blank if it doesn't use that ingredient (like the regular cup in a large).
How do I set up 50% sweet or oat milk?
On Add-ons: 50% sweet changes the amount of syrup to 50%; oat milk swaps whole milk for oat milk. The cost of each choice is worked out for you.
Where do I see a drink with toppings?
Pricing → Check profit: pick the drink, size and add-ons like a customer would.
Your account
I forgot my password.
On the log-in page, tap Forgot your password? and follow the email link on the same device.
Who can see my shop's data?
Only you. Each shop's data is kept separate, and we never sell it.
How do I cancel or delete my account?
Email support@bitemetrics.app and we'll take care of it.